Production Support Associate

Location: Virtual-Remote, District Of Columbia US

Apply Refer a Friend

Requisition Number: 1994

Position Title:

External Description:

For a large financial services client, we are seeking a Production Support Associate to identify moderately complex operational issues by observing and studying system functions and performance, investigate complaints and suggestions, as well as communicate with process owners to gain an understanding of their applications, and troubleshoot and resolve production processes. You will also have the opportunity to contribute to developing Cloud infrastructure, including production support, developments and implementation of Analytics tools on the Cloud.



  • Assist with identifying and addressing customer needs, and strive to do what's right for our customers
  • Coordinate activities with customers to design, develop, and maintain applications and tools
  • Support development and implementation of automated business processes and mechanisms
  • Assist with identifying, researching, and resolving technical problems
  • Support Cloud data infrastructure needs for Single Family Analytics Purposes

Functional Skills

  • Experience gathering accurate information to explain concepts and answer critical questions
  • Experience using software and computer systems' architectural principles to integrate enterprise computer applications
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  • Skilled in Programming including coding, debugging, and using relevant programming languages
  • Ability to transform business processes using BPA, RPA, or other technology-enabled automation
  • Ability to frame ideas as systems and analyzing the inputs, outputs, and process
  • Skilled in Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
  • Determining causes of operating errors and taking corrective action
  • Experience with Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology.
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
  • The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
  • Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS

Technical Skills:

  • Experience determining causes of operating errors and taking corrective action
  • TOAD SQL database management tool
  • Alteryx for data analytics applications
  • Experience with JIRA
  • Experience with SharePoint
  • Experience with Python
  • Experience with Tableau
  • Knowledge of AWS Services/Architecture
  • Experience in AWS Compute such as EC2, Lambda, Beanstalk, Batch or ECS
  • Experience with AWS Storage services such as: S3, EFS, Glacier
  • Experience in AWS Management and Governance suite of products such as CloudTrail, CloudWatch
  • Knowledge in Python object-oriented programming
  • Knowledge in R
  • Experience using AWS Application Integration Services such as: Simple Notification Service (SNS), Simple Queue Service (SQS), Step Functions.
  • Experience with AWS Developer tools such as: CodeDeploy, CodePipeline
  • Experience with JSON
  • Strong experience with SQL

Desired Experiences:

  • AWS Certification – Developer and/or Architect
  • Bachelor degree in computer science or similar

City: Virtual-Remote

State: District Of Columbia

Community / Marketing Title: Production Support Associate

Company Profile:

The Oakleaf Group is a premier advisory firm with expertise in risk management and financial modeling for the mortgage and banking industries. We serve publicly traded and privately held banks and non-bank mortgage firms, government agencies, law firms, insurance companies, institutional asset managers and hedge funds. Founded in 2007, our firm’s over 100 professionals are located in the Washington, DC and New York City metro areas, serving clients across North America and Europe. 

We differentiate ourselves through our approach to client relationships. We begin with the belief that each client relationship will be permanent and ongoing, spanning across engagements. We invest in communication and research to ensure that we fully understand the drivers of every client’s short and long term success. We align our goals to those of our clients, and we continuously monitor and adjust to ensure that the relationship stays strong. 

It’s on the foundation of strong client relationships and aligned objectives that we provide expertise-infused advisory services and technology-aware implementation assistance that drive client success.

Location_formattedLocationLong: Virtual-Remote, District Of Columbia US

CountryEEOText_Description: As a condition of employment with The Oakleaf Group, any successful job applicant will be required to successfully complete a background investigation, which may also include a pre-employment drug screen and/or a credit check for positions in some areas of our business. The Oakleaf Group is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

7315 Wisconsin Avenue, East Tower 10th Floor
Bethesda, MD 20814
P. (202) 684-2800 • F. (202) 684-2803

© 2018 The Oakleaf Group, All Rights Reserved.